If for any reason you would like to return purchased merchandise, we accept returns within 7 days for store credit or exchange only. Please email us at firstname.lastname@example.org or call 310-230-0003. All items must be in original, unused condition. Items that appear used, damaged, or soiled will not be accepted. We must receive your item within 7-10 business days.
Both original and return shipping charges are non-refundable. We recommend sufficient insurance when shipping return merchandise. Customers will be issued a store credit for all returned merchandise.
Please note: custom orders, jewelry, clothing, and art are final sale only, and cannot be returned.
We offer both domestic and international shipping. Shipping prices are calculated according to the product's material cost and standard shipping rates. Standard shipping is sent via USPS or UPS Ground (3-5 business days in most cases). Expedited shipping is available upon request.
Merchandise pick up or returns can be done during normal store hours: Monday through Saturday 10AM - 6PM, and Sunday 12PM - 5PM.
Local delivery is available for all merchandise (within a two hour time window) Monday through Friday. Please arrange delivery with our sales staff at least 48 hours in advance.
Out of Stock Items
If an item is not in stock or otherwise unavailable, we will notify you via email of the product's estimated arrival date and any substitution options available for a quicker delivery.