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FAQ

What is Elizabeth Lamont Rewards?
Elizabeth Lamont Rewards is our loyalty program that’s designed to bring you more of what you love from the world of Elizabeth Lamont. Earning points is as easy as can be: shopping in-store or online, connecting with us on social, and more. Enjoy exclusive membership perks like birthday discounts, early launch access, and discounts on future purchases. Points are active for one year after they are earned.

How do I enroll in Elizabeth Lamont Rewards?
Please click here to create a rewards account with us!

What if I already have an account?

Already have an account? You’re automatically in. Make sure you’re logged in for any online purchases to redeem your points or mention that you're part of our rewards program in-store!

When does the program go into effect?
All existing Elizabeth Lamont reward members who have an account before February 23rd, 2024 will receive a customer loyalty reward of 500 points. Purchases made on and after February 23rd, 2024 will be eligible to earn points in the newly launched rewards member program.

How do I earn points?
Points can be earned by signing up, shopping in-store or online, connecting with us on social, and more. Double-point events happen from time to time, so keep your eyes (and inboxes) peeled.

How do I redeem rewards points?

Rewards can be redeemed towards your purchase at checkout both in-store and online. To redeem points on elizabethlamont.com, make sure you’re logged into your account. Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward and copy & paste your code at checkout. You will also receive an email with your coupon code which you can copy and paste at checkout. Alternatively, you can go to the rewards page and click rewards history and you will be able to see your coupon code there as well.

The points required for your chosen reward will then be deducted from your order total and you can checkout as usual. Please note: you will not be able to redeem rewards at checkout if you choose to checkout via Shop Pay. Additionally, your subtotal before applying your rewards must be greater than the reward being used.

When shopping in-store, ask your sales associate how many points you have eligible for redemption and let them know how many you’d like to apply towards your purchase.

Is there a minimum/maximum purchase amount?
Yes, the minimum order value must be $30 or more in order to redeem your Rewards points. The maximum point redemption towards a single order is 20,000 points or $1,000.

Can I redeem my points with other discounts?
You may not redeem your points in combination with other discount codes but you can redeem with an Elizabeth Lamont Gift Card. Payments made with a gift card will not be eligible for rewards points. We are unable to apply Rewards points retroactively.

What happens to my points if I make a return?
If you return an item, your points will be automatically added back to your account. Elizabeth Lamont Rewards points are refundable only if the entire transaction the points are applied to, is returned. If a partial return is made on an order, the points applied will remain attached to the transaction and not be refunded back to your Rewards balance.

Do my points expire?
Yes, points are valid for one year. Don't worry, we'll let you know when and if your points are close to expiring.

How do I view my points?
Log in to your account, visit your Account page, and click 'Rewards' to view your rewards and other ways to earn points.

When will points show up in my account?

Points will be displayed in your account 24 hours after the time of purchase.

Can I use my points for design services?

No, you cannot redeem points for design consultations or any design services. You will not receive rewards points for any design related services or service payments.