Returns
RETURN POLICY
Thanks for shopping with us! We want you to love your purchase, but if something’s not quite right, we’re here to help.
ELIGIBLE RETURNS
We accept returns within 14 days of delivery on most items, excluding those marked as Final Sale or listed in the non-returnable section below.
To start a return, email us at hello@elizabethlamont.com. Items must be in new, unused condition, with original tags and packaging intact.
Please note:
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Original shipping charges are non-refundable.
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Return shipping costs are the customer’s responsibility.
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We recommend using a trackable and insured shipping method — we can’t be responsible for returns lost or damaged in transit.
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Returned items must be received within 30 business days of the delivery date.
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Items that are used, soiled, damaged, or altered may not be accepted and could be sent back.
Once we receive and inspect your return, we’ll issue a refund to your original payment method or provide store credit. Please allow 5–7 business days for processing. You’ll get a confirmation email once your refund is on the way.
NON-RETURNABLE ITEMS
Certain items are considered final sale and cannot be returned unless they arrive damaged or incorrect. These include:
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Made-to-order and custom pieces
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Furniture
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Lighting
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Art
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Mirrors
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Rugs
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Bedding
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Select décor
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Seasonal or holiday items
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Items marked “Final Sale” on the product page
DAMAGED, INCORRECT, OR MISSING ITEMS
If something arrives damaged, incorrect, or missing, please contact us at hello@elizabethlamont.com within 48 hours of delivery. We’ll arrange for a return, replacement, or repair, depending on the situation — and cover any associated costs.
For missing or incorrect items, we’ll investigate and send a replacement if necessary. Please note, we’re not responsible for packages lost or stolen after they’ve been shipped — claims must be filed with the carrier in those cases.
We inspect all items carefully before shipping, but we recommend checking your delivery as soon as it arrives.
FURNITURE, OVERSIZED ITEMS & FREIGHT DELIVERIES
For large or freight-delivered items, please inspect everything — including packaging — before signing for the delivery. If you notice damage or receive the wrong item, do not accept the delivery and clearly mark the Bill of Lading as “damaged.”
Take photos of the packaging and/or item and send them to hello@elizabethlamont.com within 24 hours. If a shipment is accepted without documentation of damage, or if we’re contacted outside the 24-hour window, a damage claim may not be accepted.
Furniture damage claims are typically reviewed within 3–5 business days, and we’ll determine whether the item will be repaired or replaced.
REFUNDS
Refunds are issued to the original form of payment, minus shipping and handling fees (unless the item was damaged or incorrect).
Please allow 3–5 business days for processing after we receive your return, and another 5–7 business days for the refund to show up in your account. We’ll send an email once it’s been processed.
ORDER CANCELLATIONS
We’re unable to cancel in-stock orders once they’ve been processed by our fulfillment team. If you reach out within 24 hours of placing your order, we’ll do our best to help — but if it’s already in motion, you’ll need to return it after delivery.
EXCHANGES
We don’t offer direct exchanges at this time. If you’d like something different, just place a new order and return the original item following our standard return process.
Questions? We’re here to help — just email hello@elizabethlamont.com and we’ll be happy to assist. Click here for information on our shipping policy.