Shipping
SHIPPING POLICY
Thanks for shopping with us! We’re happy to get your order on its way and are here to help ensure a smooth delivery.
We offer free shipping over $150 on select items. Larger and Furniture items are excluded from Free Shipping over $150.
We currently ship within the 48 contiguous United States. At this time, we’re not able to ship to Alaska, Hawaii, U.S. territories, PO Boxes, or internationally. All orders must be delivered to a physical address.
Shipping and handling fees are calculated before any discounts are applied and reflect the actual costs of packaging and shipping your items securely so they arrive in great condition. Some items may ship separately and arrive via different carriers.
We ship most parcel orders through USPS, UPS, or FedEx.
SHIPPING & LEAD TIMES
In-stock items usually ship within 5–7 business days, excluding holidays. All shipping timelines are estimates and can vary depending on carrier delays or order volume.
Larger items shipped directly from our vendors typically leave the warehouse within 2–4 weeks if in stock.
Furniture and made-to-order pieces may take longer, depending on production and delivery schedules. The most accurate shipping estimate can be found on each product page.
FURNITURE & LARGE ITEM DELIVERY
Furniture and some oversized items are delivered via third-party services during regular weekday hours (Monday–Friday, 9 AM–5 PM). Delivery to rural areas may take a bit longer.
Some furniture requires Premium White Glove Delivery, which includes in-room placement, up to 30 minutes of light assembly, and one flight of stairs. This service has an additional fee and will be noted at checkout.
Before placing your order, please measure doorways, staircases, and entry points to make sure the item will fit into your space. If an item can’t be delivered due to access limitations, a 20% restocking fee and return shipping costs may apply. Returns must be made in the original packaging.
Please inspect all items upon delivery. If there’s visible damage to the item or packaging, do not accept the delivery and make a note of the damage on the Bill of Lading. If you discover damage after delivery, email us at hello@elizabethlamont.com within 24 hours. Claims submitted after that timeframe may not be accepted. We aim to review all damage claims within 3–5 business days.
PRE-ORDERS & PRODUCT AVAILABILITY
We do our best to keep product availability and estimated shipping timeframes up to date. Occasionally, production delays may affect delivery windows. If anything changes with your order, we’ll let you know and ship available items separately.
LOST OR STOLEN PACKAGES
Once a package is shipped, we’re not responsible for items that are lost or stolen in transit. If this happens, please file a claim directly with the shipping carrier.
EXPEDITED SHIPPING
We’re not offering expedited shipping at this time.
For any questions about shipping or your order, feel free to reach out to us at hello@elizabethlamont.com — we’re always happy to help. Click here for information on our return policy.