FAQ & Policies for Interior Design
Can I Shop On My Own?
Can I Shop On My Own?
You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items without consulting me because that selection may not be a fit for the design, space, or budget. However, I am occasionally available to shop or visit showrooms with my clients upon request and bill at an hourly rate of $250.
What Additional Costs Can I Expect?
What Additional Costs Can I Expect?
We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. We typically assign the fee amount for delivery/installation after purchasing has been finalized so our installers can provide the most accurate quote for the scope of merchandise/services being delivered. Our Design Fee will increase proportionally to the agreed-upon rate if the scope of the Project increases or if additional items or services are specified during the design process.
Do You Work With Contractors?
Do You Work With Contractors?
I will work with the contractors hired by the client. I love working with other design professionals to create your custom space. I do prefer to use professionals that I have worked with on previous projects and can provide recommendations when necessary. Room at the Beach, Inc. does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.
How Long Do Projects Normally Last?
How Long Do Projects Normally Last?
This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences that are out of my control. We do our best to provide realistic lead times on products when available and for larger projects we can provide a schedule/timeline to include ETAs and Installation/Delivery dates. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
How Do I Place An Order?
How Do I Place An Order?
Once you receive a Proposal we ask that you respond within 3 days to either accept or decline the Proposal. For acceptance, a signed copy of the proposal or approval on Studio Webware along with deposit payment is required to place an order. No item will be ordered by Designer until Designer receives a signed proposal and payment.
Can I Change My Mind After An Order Is Placed?
Can I Change My Mind After An Order Is Placed?
Most often orders cannot be cancelled or refunded. In the event that a refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the design fee and any other applicable vendor restocking fees. Custom orders are non refundable.
When are payments due?
When are payments due?
Proposals are requested with payment within 3 days of receipt. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.
What if I decide mid-project I want to add more to the scope?
What if I decide mid-project I want to add more to the scope?
Since I work hourly, increasing the scope is not a problem.
What if I have concerns about an item?
What if I have concerns about an item?
Please bring any concerns to my attention immediately and so we can discuss and, if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
What about budget?
What about budget?
We can work within your budget, whether you are looking to create a completely custom masterpiece or subtly refresh your home or something in between. Having a budget is very important for the project running smoothly and for your expectations to be met. It is always helpful to have an idea of your budget and “wishlist” prior to meeting and beginning the design process!
What is a proposal?
What is a proposal?
A Proposal is a document where I am requesting payment for merchandise and/or services we have presented to you so that I can purchase/schedule these items/ services on your behalf. The proposal also includes fees such as delivery/installation, freight, and our Design Fee. Proposals are payable to Room at the Beach, Inc.
Bridal Registry FAQ
Where Effortless Style Meets Thoughtful Gifting?
Where Effortless Style Meets Thoughtful Gifting?
At Elizabeth Lamont, our goal is to help you begin your next chapter with beauty, intention, and ease. Our Bridal Registry is designed to give you flexibility, simplify the process, and ensure every gift reflects your style and values. Whether you're celebrating in a quiet ceremony or planning a big bash, we’re here to make the process as joyful and stress-free as possible.
We know you may have questions—here are some answers to help guide you along the way.
How Does The Elizabeth Lamont Gift Registry Work?
How Does The Elizabeth Lamont Gift Registry Work?
Our Gift Registry is a modern, flexible approach to wedding gifting. Rather than shipping gifts as they are purchased, we hold each gift purchased by your guests. This allows you to finalize your selections after your wedding when you're ready—no boxes piling up before the honeymoon, and no stress about returns.
Each time someone purchases a gift, you’ll receive a personalized notification with the item details and a message from the gift-giver. We keep track of the value in your registry account so you can redeem everything all at once or in stages—on your timeline.
Will I Be Notified When Someone Purchases A Gift?
Will I Be Notified When Someone Purchases A Gift?
Yes! You’ll receive an email alert for each gift purchased. Inside, you’ll find a virtual “gift box” detailing the item, the sender’s name, and their personal message—so you can feel the love without the clutter. At this time, you can let us know if you would like to receive your gift or keep it on hold until you review your full registry for redemption.
What Do I Do When I Receive A Gift Notification?
What Do I Do When I Receive A Gift Notification?
That’s entirely up to you. Most couples prefer to wait until after the wedding to redeem their gifts and finalize their gift choices. But if there’s something you’d like sent sooner, simply let us know. Our team is always here to help coordinate the timing of your deliveries.
What If I Change My Mind About An Item?
What If I Change My Mind About An Item?
No problem at all. Because we operate on a gift holding system, nothing is physically shipped until you have confirmed it and you’re ready. If you decide not to redeem an item, you can simply use the value of that item towards something you prefer in an Elizabeth Lamont gift-card form.
What If I Lose A Gift Email?
What If I Lose A Gift Email?
Don’t worry. Each notification is simply a heads-up. We keep detailed records of every gift purchased which can be viewed in your account under your “Registry Report.” If you ever need a list re-sent, just reach out to our team.
Can Guests Bring A Gift To An Event Instead?
Can Guests Bring A Gift To An Event Instead?
Of course. If your guest prefers to present a gift in person, we’re happy to help them select the perfect item in-store or over the phone. Received in-person gifts are returnable within a 14-day window.
Can Guests Shop My Registry Online?
Can Guests Shop My Registry Online?
Absolutely. Guests can browse and purchase gifts at any time from elizabethlamont
When I Redeem My Registry, Will The Items Be In Stock?
When I Redeem My Registry, Will The Items Be In Stock?
Some of your final selections may be available right away, while others may need to be ordered. Once you finalize your choices, we’ll coordinate shipping directly to you. Due to limited in-store space, we kindly ask that all redemptions be shipped rather than picked up.
Can I Get A List Of Who Purchased Which Gifts?
Can I Get A List Of Who Purchased Which Gifts?
Yes. We provide a full list of gift purchases along with purchaser names, messages and mailing address, making thank-you note writing easy and personal.
How Do I Redeem My Registry?
How Do I Redeem My Registry?
You can redeem your registry at any time by browsing online, calling us, or scheduling a one-on-one appointment with one of our registry specialists. We recommend giving us 24 hours’ notice so we can prepare your account. When you’re ready, we’ll help you make your final selections and arrange for shipping.
What If Prices Change Before I Finalize My Selections?
What If Prices Change Before I Finalize My Selections?
If you choose to redeem the gift that was purchased for you for the exact item and quantity originally purchased, we will honor the purchase price for up to one year from your wedding date. For new selections, different quantities, or redemptions after one year (subject to change), current prices will apply.
What If An Item I Received Is Discontinued?
What If An Item I Received Is Discontinued?
If an item becomes unavailable, we’ll simply apply that credit toward an alternative of your choice. We work with trusted vendors but cannot guarantee availability. Unfortunately, registry credit cannot be refunded as cash.
Is There A Shipping Fee When I Finalize My Registry?
Is There A Shipping Fee When I Finalize My Registry?
Yes, but you won’t need to worry about it. A small shipping and handling fee is included in each gift purchase at the time of purchase, so when it’s time to ship your selections, you’ll already have what you need in your account to cover delivery within the 48 continental states.
What If I Have Credit Left Over?
What If I Have Credit Left Over?
Any unused credit from your registry remains on your account as store credit with no expiration date. You can use it anytime, for anything—from home décor to seasonal updates, or even future celebrations or design consultations.
Have More Questions?
Have More Questions?
We’re here for you every step of the way.
Email us at hello@elizabethlamont.com or call the store at (310) 230-0003. You can also book a one-on-one consultation.
Rewards FAQ
What is Elizabeth Lamont Rewards?
What is Elizabeth Lamont Rewards?
Elizabeth Lamont Rewards is our loyalty program that’s designed to bring you more of what you love from the world of Elizabeth Lamont. Earning points is as easy as can be: shopping in-store or online, connecting with us on social, and more. Enjoy exclusive membership perks like birthday discounts, early launch access, and discounts on future purchases. Each tier comes with its own benefits to enjoy—level up simply by earning more points. Points are active for one year after they are earned.
Enroll in Elizabeth Lamont Rewards
Enroll in Elizabeth Lamont Rewards
Please click here to create a rewards account with us!
What if I already have an account?
What if I already have an account?
Already have an account? You’re automatically in. Make sure you’re logged in for any online purchases to redeem your points or mention that you're part of our rewards program in-store!
When does the program go into effect?
When does the program go into effect?
All existing Elizabeth Lamont reward members who have an account before [[DATE]] will receive a customer loyalty reward of 500 points. Purchases made on and after [[DATE]] will be eligible to earn points in the newly launched rewards member program.
How do I earn points?
How do I earn points?
Points can be earned by signing up, shopping in-store or online, connecting with us on social, and more. Double-point events happen from time to time, so keep your eyes (and inboxes) peeled.
How do I redeem rewards points?
How do I redeem rewards points?
Rewards can be redeemed towards your purchase at checkout both in-store and online. To redeem points on elizabethlamont.com, make sure you’re logged into your account. Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward and copy & paste your code at checkout. You will also receive an email with your coupon code which you can copy and paste at checkout. Alternatively, you can go to the rewards page and click rewards history and you will be able to see your coupon code there as well.
The points required for your chosen reward will then be deducted from your order total and you can checkout as usual. Please note: you will not be able to redeem rewards at checkout if you choose to checkout via Shop Pay. Additionally, your subtotal before applying your rewards must be greater than the reward being used.
When shopping in-store, ask your sales associate how many points you have eligible for redemption and let them know how many you’d like to apply towards your purchase. Please note, Elizabeth Lamont Rewards points are refundable only if the entire transaction the points are applied to, is returned. If a partial return is made on an order, the points applied will remain attached to the transaction and not be refunded back to your Rewards balance. Payments made with a gift card will not be eligible for rewards points. We are unable to apply Rewards points retroactively.
Hit the redeem button on the rewards page to receive your reward right away.
Or, you can access your rewards
Is there a minimum/maximum purchase amount?
Is there a minimum/maximum purchase amount?
Yes, the minimum order value must be $30 or more in order to redeem your Rewards points. The maximum point redemption towards a single order is 20,000 points or $1,000.
Can I redeem my points with other discounts?
Can I redeem my points with other discounts?
You may not redeem your points in combination with other discount codes but you can redeem with an Elizabeth Lamont Gift Card.
What happens to my points if I make a return?
What happens to my points if I make a return?
If you return an item, your points will be automatically added back to your account.
Do my points expire?
Do my points expire?
Yes, points are valid for one year. Don't worry, we'll let you know when and if your points are close to expiring.
How do I view my points?
How do I view my points?
Log in to your account, visit your Account page, and click 'Rewards' to view your rewards and other ways to earn points.
When will points show up in my account?
When will points show up in my account?
Points will be displayed in your account 24 hours after the time of purchase.
Can I use my points for design services?
Can I use my points for design services?
No, you cannot redeem points for design consultations or any design services.
Gift Card FAQ
What if I lose my gift card?
What if I lose my gift card?
Elizabeth Lamont will not be responsible for lost or stolen gift cards.
Can I return, transfer, or exchange my gift card?
Can I return, transfer, or exchange my gift card?
Elizabeth Lamont gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash (except where required by law).
Is there sales tax?
Is there sales tax?
Sales tax will not be applied to the purchase of gift cards. If merchandise items are included with your order of a gift card, tax will only apply to merchandise items.
Can discounts be applied to the purchase of gift cards?
Can discounts be applied to the purchase of gift cards?
Discounts cannot be applied to the purchase of gift cards. If merchandise items are included with your order of a gift card, the discount value will only apply to merchandise items
